Knowledgebase - smallbusiness.host

Articles

Cancellation Checklist What happens when I cancel a service?When a cancellation request for a service is received this means that the...
How can I change the email address that invoices are sent to? Log in to your Client Management Portal.Click the drop down menu 'Hello, Firstname' and select 'Edit Account Details'...
How can I pay my invoices automatically? Login to your Client Management Portal.Navigate to the 'Billing' dropdown menu.From the dropdown select 'Manage...
How do I add/update my Credit Card details? Adding a new Credit Card to your accountIn order to add a new Credit Card to your Small Business Hosting account you...
How do I cancel a service I no longer require? In order to cancel one of the services that you have got with Small Business Hosting, you will first of all need to...
How do I get a full VAT invoice? All of our invoices are proforma until payment is received and applied to the invoice. Once payment has been applied...
How do I transfer my domain or hosting to someone else? This knowledge base article let you know the steps you need to take if you would like to transfer a hosting package...
What payment methods do you accept? Credit CardFor automatic recurring payments, we recommend payment by Credit Card. For details how to add or update...
When are renewal invoices generated? Renewal invoices are generated 30 days before payment for the service is due.
Why has my service been suspended? The normal reason for service suspension is unsettled invoices.Invoices for services are raised 30 days before...