Privacy Policy

Details of how we collect, use, and protect your information

1. Information We Collect and How We Use It

For each visitor to our Website, our web server automatically collects standard technical information (such as your IP address, Operating System, and Browser type). We use this information solely to keep track of where our visitors are located and how they found our site.

This information is used exclusively for internal review and trend analysis to help us improve the content of our website, products, and services. Following this analysis, the data is discarded or anonymised.

2. Cookies

With respect to cookies, we do not currently set any cookies on your device. Should this change in the future to include essential or analytical cookies, we will update this policy and request your consent where required by law.

3. Marketing and Communications

We may send periodic emails to our existing customers regarding server/network issues, special offers, and other general marketing promotional activities focused on our own similar products and services. We do this on the basis of our legitimate business interests.

If you do not want to receive marketing emails from us in the future, you can opt out at any time by clicking the "unsubscribe" link in any of our emails, or by contacting our Customer Service department using the details found on our contact page. Essential service and billing communications will still be sent.

4. Change of Purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated or new purpose, we will notify you, explain the lawful basis which allows us to do so, and obtain your consent if required by law.

5. Sharing Your Data

Customer and visitor details will NEVER be sold to any third party. We will only share your personal data with third parties where it is absolutely necessary to provide our services to you (for example, with domain registries or payment processors), or where we are required to do so by law. Any third-party service providers we use are required to take appropriate security measures to protect your personal data in line with our policies and UK law.

6. Your Legal Rights

Data from our customers is collected lawfully and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Under specific circumstances, you have rights under data protection laws in relation to your personal data.

  • Request Access: You have the right to request a copy of the personal data we hold about you. This is provided free of charge.
  • Request Correction: You can ask us to correct any incomplete or inaccurate data we hold about you.
  • Request Erasure: You can ask us to delete or remove personal data where there is no good reason for us continuing to process it.
  • Object to Processing: You can object to us processing your data for direct marketing purposes.

To exercise any of these rights, please contact us in writing. We aim to respond to all legitimate requests within one month.

7. Data Security

We always use industry-standard encryption technologies, including firewalls and Secure Socket Layers (SSL), when transferring and receiving consumer data. We maintain strict physical, electronic, and managerial safeguards to protect the confidentiality and security of your personal information at all times and prevent it from being accidentally lost, used, or accessed in an unauthorised way.

8. Complaints and Contact

If you feel that we are not following our stated privacy policy, please contact us with details of your concern and we will address it as soon as possible.

You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.